Kitchen Display System (KDS)
Video guide: Kitchen Display System (KDS)
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What is KDS & how it connects
The KDS is a dedicated app that receives orders in real time (via SignalR) and either displays them or auto-prints KOTs. It joins your company/branch group automatically and rejoins on reconnect, so new tickets appear instantly.
Install & connect KDS
- Install the KDS / Ticket Printing app on the kitchen PC.
- Log in with Sum Cloud POS credentials (same as TableTime).
- It joins your branch’s order group automatically.
- Select the kitchen printer in Settings — new orders then auto-print.
Order display & status
Orders appear as tickets with items, quantities, table/waiter and notes. Status flows through New → Preparing → Complete (and Cancel). Cancelled tickets blink; a green “New Order” badge marks first-time orders.
Running Orders & priority
A Running Order is a KOT for a table that already has a prior KOT — the guests are seated and eating. These get a red pulsing badge, a distinct alert sound and auto-pin to the top so the kitchen prioritises them.
Auto-print KOT & print appearance
New orders print automatically (silent printing, no dialog). The KOT shows KOT/order number, date/time, table/floor/waiter, items with quantities and notes. KOT Print Appearance settings control banners — a “NEW ORDER” banner always prints; a “RUNNING ORDER” banner can be toggled.
Kitchen stations & routing
Route items to the right station/printer by category or floor, so the grill, bar and dessert stations each get only their items. Configure routing in printer settings.
KDS settings & manual print
Settings cover printer selection, auto-start, sounds and print appearance. Any order can also be manually printed from the orders list. Orders older than 24 hours are auto-cleaned locally.