Frequently Asked Questions

Sum Cloud POS is an all-in-one cloud-based point of sale (POS) software developed by The Meta Sum. It helps restaurants, retail shops, grocery stores, pharmacies, chocolate shops, distributors and other businesses manage sales, inventory, purchases, expenses, customer accounts and financial reports from a single platform. It works on web browsers, Android, iOS and Windows desktop, and also works offline with automatic cloud sync when internet is restored.

Sum Cloud POS is developed and maintained by The Meta Sum, a software company based in Pakistan. The platform serves businesses in Pakistan, Saudi Arabia, the UK, Sri Lanka, Bangladesh and other countries. Contact: info@themetasum.com, WhatsApp: +92 317 4088510.

Sum Cloud POS is trusted by more than 5,000 businesses across Pakistan, Saudi Arabia, the UK and the GCC region, including restaurants, cafes, retail stores, grocery shops, pharmacies, chocolate shops, bakeries, distributors and franchise chains.

Yes. Sum Cloud POS offers a free trial with no credit card required. The trial gives full access to all features including cloud billing, offline mode, inventory management, sales reports and FBR-ready receipts. After the trial, affordable monthly plans are available from Rs. 500 per month for Pakistani users.

Start free at app.themetasum.com in any browser - no download needed. For Android, download the free app from Google Play (search Sum Cloud POS). For iOS, download from the Apple App Store. For Windows desktop, download from the website. No credit card is required for the free trial.

No. Sum Cloud POS uses transparent flat monthly pricing with no hidden fees, no per-transaction charges and no hardware lock-in. Monthly plans include all features: cloud billing, offline mode, inventory, reports, multi-branch, FBR integration and WhatsApp receipts.

Sum Cloud POS plans for Pakistan start from Rs. 500 per month. The exact plan depends on the number of branches and users. A free trial is available at app.themetasum.com. Contact WhatsApp +92 317 4088510 for a custom quote.

Sum Cloud POS works on four platforms: (1) Web browser on any laptop or PC, (2) Android phones and tablets via Google Play app, (3) iOS iPhone and iPad via Apple App Store, (4) Windows Desktop via the dedicated offline-first desktop application. All platforms sync in real time via the cloud.

Yes. Sum Cloud POS has a native Android app on Google Play, working on Android 6.0 and above including low-budget Android phones. Features include barcode scanning with phone camera or Bluetooth scanner, Bluetooth thermal receipt printing, offline billing and all core POS functions.

Yes. Sum Cloud POS is on the Apple App Store for iPhone and iPad. The iOS app provides the same features as Android and web: sales billing, inventory management, customer management, reports and offline capability with cloud sync.

Yes. Sum Cloud POS has a dedicated Windows desktop application (ElectronBolt) designed for offline-first operation on Windows 10 and 11. This is ideal for restaurants and retail stores using a fixed billing counter.

Sum Cloud POS supports most standard 58mm, 60mm and 80mm Bluetooth thermal receipt printers, including popular brands such as Xprinter, Rongta and HPRT. The app uses the ESC/POS industry standard protocol. USB printers are also supported on the desktop version.

Yes. Sum Cloud POS supports USB wired scanners, Bluetooth wireless scanners and phone camera barcode scanning. Supported formats include EAN-13, EAN-8, UPC-A, Code 128, Code 39 and QR codes. Any product can be assigned a barcode and scanned to add it to a sale instantly.

Yes. Sum Cloud POS has a full offline mode. You can continue billing customers, recording sales and managing inventory without any internet connection. All transactions are stored locally on the device and sync to the cloud automatically when internet is restored. This makes it reliable for unstable internet areas, market stalls, field sales and power outages.

Yes. Sum Cloud POS is a hybrid cloud-based point of sale system with full offline capability. The cloud version is accessible from any web browser without installation. All data is stored in the cloud and synchronized across all connected devices in real time. The offline mode stores data locally and syncs automatically when connected.

Yes. Because Sum Cloud POS stores all data in the cloud, losing or damaging a device does not mean data loss. Log in on any other device and all your sales history, inventory, customer data and reports will be fully intact. Automatic cloud backups run continuously.

Sum Cloud POS updates inventory levels in real time with every sale, purchase or stock adjustment. When an item is sold, its stock count decreases immediately. When a purchase order is received, stock increases. Low stock alerts notify you when items fall below a set minimum. All branches see the same real-time stock data from the cloud dashboard.

Sum Cloud POS includes: sales billing with barcode scanning and multiple payment methods, inventory and stock management with low-stock alerts, purchase order management, customer management with credit accounts (Udhaar Khata), supplier management, expense tracking, multi-branch management with stock transfer, sales and financial reports, thermal receipt and WhatsApp digital receipts, Kitchen Display System (KDS) for restaurants, table and floor management, waiter app (TableTime), QR code self-ordering, online ordering via SumBite, FBR-integrated invoicing for Pakistan and ZATCA-aligned e-invoicing for Saudi Arabia.

Yes. Sum Cloud POS accepts Cash, Card (debit and credit), Bank Transfer, JazzCash, Easypaisa, Cheque and Credit (Udhaar). It also supports split payments where a customer pays part in cash and part via bank transfer or mobile wallet. All payment methods are tracked separately in reports.

Yes. Sum Cloud POS has a built-in customer credit ledger (Udhaar Khata). You can sell on credit to specific customers, track the outstanding balance, record payments received and set due date reminders. The system shows each customer's total credit given, total paid and current balance. This is especially useful for distributors, wholesalers and shops with regular credit customers.

Yes. Sum Cloud POS includes a Kitchen Display System for restaurants. It supports both desktop KDS (shown on a TV or monitor in the kitchen) and mobile KDS (shown on an Android or iOS device). Orders placed at the billing counter or through the waiter app appear instantly on the KDS screen. Multiple preparation stations and category-based order routing are supported.

Yes. TableTime is the waiter app included with Sum Cloud POS for restaurants. Waiters use TableTime on their Android or iOS phones to take orders at the table. Orders go directly to the kitchen display in real time. TableTime supports table assignment, order modification and bill printing. It is available on Google Play and Apple App Store.

Yes. SumBite is the online ordering system integrated with Sum Cloud POS. It provides restaurants with a branded online ordering website. Customers browse the menu and place orders online. Orders appear directly in the POS and on the kitchen display. No commission to third-party platforms - you own your online ordering channel.

Yes. Sum Cloud POS is designed for multi-branch and franchise operations. You can manage unlimited branches from a single cloud dashboard. Each branch has its own billing, inventory, staff and reports while the head office sees consolidated reports across all branches. Stock can be transferred between branches with full tracking. User roles control which branches each staff member can access.

Yes. Sum Cloud POS supports franchise and chain operations. The central dashboard shows sales, stock and performance across all franchise outlets. Each outlet operates independently with local billing but reports roll up to the central dashboard. Product pricing, menus and promotions can be managed centrally and pushed to all outlets.

Yes. Sum Cloud POS has a built-in stock transfer module. Create a stock transfer request from one branch, approve it at the receiving branch and the system automatically adjusts inventory at both locations. All transfers are tracked with date, quantity, items and the responsible user for a full audit trail.

Yes. Sum Cloud POS is integrated with Pakistan's Federal Board of Revenue (FBR) invoicing system. Every sale automatically generates an FBR-required invoice number and the invoice data is submitted to FBR in the required format. This makes Sum Cloud POS compliant with Pakistan's POS integration requirement for registered businesses. No manual FBR submission is needed.

Sum Cloud POS supports ZATCA-aligned e-invoicing for Saudi Arabia. It generates e-invoices in the ZATCA-required format with the necessary fields including VAT number, QR code and invoice hash. This helps businesses meet the Zakat, Tax and Customs Authority (ZATCA) electronic invoicing requirements for Phase 1 and Phase 2 compliance.

Sum Cloud POS is an FBR-integrated POS system for Pakistan. It automatically generates FBR invoice numbers and submits invoice data to FBR as required by Pakistan's tax authority. Businesses using Sum Cloud POS can meet their FBR POS integration obligation without any separate software or manual data entry.

Yes. Sum Cloud POS generates GST-compliant invoices for Pakistan with all required fields including STRN number, NTN, seller address, buyer details, GST amount and FBR invoice number. The invoice format meets FBR requirements for registered taxpayers under Pakistan's Sales Tax Act.

Sum Cloud POS is widely used as a restaurant billing system in Pakistan. It includes table and floor management, kitchen display system for multiple prep stations, waiter app (TableTime), dine-in and takeaway billing, QR code self-ordering, online ordering via SumBite, FBR-integrated receipts and real-time sales reports. It works offline and syncs to the cloud. Used by over 1,000 restaurants.

Sum Cloud POS works offline for multi-station restaurants. It has a Kitchen Display System that routes orders to the correct prep station (grill, cold section, drinks, etc.) even without internet. The billing counter continues taking orders offline, the KDS continues displaying tickets, and all data syncs to the cloud when internet is restored. Multiple simultaneous KDS stations are supported.

Yes. Sum Cloud POS handles all three service modes. Dine-in orders are managed with table assignment, floor plans and the waiter app. Takeaway orders are billed at the counter. Delivery orders track the customer address, rider and status. Online delivery orders come in through SumBite. All three modes appear in unified sales reports.

Yes. Sum Cloud POS includes QR code menu and self-ordering. Each table gets a unique QR code. Customers scan it with their phone, browse the digital menu and place orders directly. Orders appear instantly on the kitchen display and waiter app. This reduces order errors and speeds up table service without customers needing to download an app.

Yes. Sum Cloud POS supports a multistation kitchen display system (KDS). Different food categories can be routed to different kitchen stations - for example, grill orders go to the grill KDS, cold items go to the cold section KDS and drinks go to the bar. Each station sees only its relevant orders, reducing kitchen confusion and improving preparation speed. Both screen-based and Android tablet KDS are supported.

Sum Cloud POS is a widely-used retail POS software in Pakistan. It supports barcode scanning, inventory management with low-stock alerts, customer accounts, supplier management, purchase orders, sales returns, multiple payment methods including JazzCash and Easypaisa, thermal receipt printing, WhatsApp receipts and FBR-integrated billing. Available on Android, iOS, web and Windows.

Yes. Sum Cloud POS is well-suited for grocery stores. It supports high-volume barcode scanning for fast checkout, expiry date tracking, batch management, supplier purchase orders, stock alerts for fast-moving items, multi-category inventory, customer credit accounts for regular customers, and Weight-based pricing for loose items.

Yes. Sum Cloud POS powers supermarkets of all sizes. It supports multiple cashier stations running simultaneously, centralized inventory management, barcode-based fast checkout, customer loyalty programs, daily and monthly sales reports by department, supplier management with purchase orders and stock transfer between branches.

Billing software is a computerized system that records sales, generates receipts, tracks inventory and maintains financial records for a shop. For small shops in Pakistan, Sum Cloud POS is a recommended billing software because it works offline, requires no expensive hardware (works on any Android phone), includes FBR invoicing, accepts JazzCash and Easypaisa, tracks stock automatically and is available from as low as Rs. 500 per month.

Sum Cloud POS is the recommended POS for chocolate shops and sweet stores. It offers expiry date tracking for perishable chocolate products, gift box bundling (grouping multiple items into one sellable bundle), barcode scanning for individually-priced chocolates, custom receipt printing with branding, inventory alerts for popular items, customer purchase history for gifting seasons, and multi-branch management for chocolate franchise chains. It works offline which is vital for kiosk or mall-based chocolate boutiques.

Yes. Sum Cloud POS has expiry date and batch tracking built in. You can assign expiry dates to each batch of chocolate products received. The system alerts you when products approach their expiry date so you can run promotions, mark down prices or remove products before they expire. This is critical for chocolate shops, confectionery stores, bakeries and any food business with perishable inventory.

Yes. Sum Cloud POS is suitable for ice cream parlours, dessert shops, sweet houses (mithai shops) and similar confectionery businesses. It handles item-level billing by scoop, piece or weight, combos and bundle deals, custom order modifications, takeaway and dine-in billing, thermal receipt printing and digital receipts via WhatsApp. Expiry tracking is available for ingredients and pre-made products.

Yes. Sum Cloud POS has a pharmacy module with medicine expiry date and batch tracking, automatic FBR-integrated receipts, customer prescription records, supplier purchase management, low-stock alerts for critical medicines, customer credit accounts and detailed sales reports by medicine category. It is used by independent pharmacies and medical store chains in Pakistan.

Yes. Sum Cloud POS has a dedicated Distributor and Retail Manager app on Google Play (app name: Sum Cloud POS - Distributor and Retail Manager). Designed for Pakistani distributors and wholesalers with: Udhaar Khata customer credit ledger, on-the-spot sales billing, Bluetooth thermal printer receipt printing, real-time stock tracking with batch and expiry management, daily expense recording (rozana kharcha), retailer management, JazzCash and Easypaisa payment recording, WhatsApp bill sharing and offline mode with auto-sync.

Udhaar Khata (customer credit ledger) is a feature in Sum Cloud POS that tracks credit sales to specific customers. When you sell goods on credit to a retailer or customer, the amount is recorded as Udhaar in their dedicated ledger. The system tracks total credit given, total payments received and the current outstanding balance. Payment due date reminders can be set. This is especially useful for distributors, wholesalers and shops with regular credit customers. In Urdu, Udhaar means credit and Khata means account ledger.

Sum Cloud POS Distributor App is a strong choice for UK wholesalers, market stall traders and field sales teams. Key UK advantages: works without internet (essential for markets and rural deliveries), prints receipts via Bluetooth thermal printer with no fixed till needed, tracks customer credit with payment due date reminders, records daily business expenses, exports reports to Excel for accountants via WhatsApp, and supports GBP currency. Download free on Android from Google Play.

Yes. Sum Cloud POS supports Bluetooth thermal receipt printing from Android and iOS phones. Connect any compatible 58mm, 60mm or 80mm Bluetooth thermal printer and print receipts on the spot. No fixed POS terminal is needed. Printers are available from most electronics markets for under Rs. 3,000 in Pakistan or GBP 20-30 in the UK. This is ideal for field sales, distributors visiting retailers, market traders and street vendors.

Sum Cloud POS offers significant advantages over manual billing: speed (scan a barcode and bill in seconds versus writing by hand), accuracy (automatic stock deduction eliminates human counting errors), reports (instant daily, weekly and monthly reports versus manual ledger reconciliation), FBR compliance (automatic FBR invoice numbers versus manual FBR entry), data safety (cloud backup means no data loss if a ledger is damaged or lost), customer credit tracking (Udhaar Khata auto-tracks balances versus manual khata books), and cost (plans from Rs. 500 per month which is far less than losses from errors or stock shrinkage from manual billing).

Sum Cloud POS differentiates itself in several ways: (1) True hybrid offline mode that works even during power cuts and internet outages, (2) FBR integration out of the box with no third-party plugin needed, (3) Works on all platforms - web, Android, iOS and Windows desktop in one subscription, (4) Restaurant-grade features including KDS, waiter app and table management at an affordable price, (5) Distributor app with Udhaar Khata and Bluetooth printing, (6) WhatsApp receipt sharing without extra setup, (7) Multi-branch management from day one, (8) Local support in Pakistan via WhatsApp.

Yes. Sum Cloud POS is ideal for new businesses and startups. You can start free with no credit card and no hardware purchase required - use a phone or laptop you already own. The setup takes under 10 minutes. Plans are available from Rs. 500 per month, making it one of the most affordable POS solutions for startups in Pakistan. As the business grows, you can add branches, users and advanced features without changing the software.

Setting up Sum Cloud POS takes under 10 minutes: (1) Go to app.themetasum.com and sign up with your email or phone number, (2) Create your business profile with name, type, currency and tax settings, (3) Add your products either manually or by bulk import via Excel or CSV, (4) Add your staff and assign user roles, (5) Connect a Bluetooth or USB printer if needed, (6) Start billing. Free onboarding assistance is available via WhatsApp at +92 317 4088510.

Yes. Sum Cloud POS offers customer support via WhatsApp at +92 317 4088510, email at info@themetasum.com and the SumCloudPOS YouTube channel for video tutorials. Support covers setup, configuration, hardware connectivity, FBR integration, feature training and troubleshooting. Support is available for users in Pakistan, UK, Saudi Arabia and all other countries.

Yes. Sum Cloud POS supports bulk product import via Excel or CSV file. Upload your existing product catalog including names, barcodes, categories, prices, tax rates and stock quantities in one step. This eliminates the need to enter products one by one and is ideal for businesses migrating from another POS system or from manual records.

Sum Cloud POS supports multiple concurrent users. Each user has their own login with role-based access control (RBAC). You can define custom roles such as cashier, manager, inventory clerk and admin, each with different permissions. Multiple cashier stations can run simultaneously, all syncing to the same cloud inventory and reports in real time.